Solace logo Solace

Privacy Policy

Last updated: April 6, 2026

Who we are

Solace ("we", "us", "our") operates the website solace.io. This policy explains how we collect, use, and protect information when you visit our site.

What data we collect

We do not collect personal data directly through our website. We do not have forms, user accounts, or any input fields that store your information on our servers.

When you contact us via email at hello@solace.io, your email is handled through standard email services and is not stored in any database on our end.

Analytics

We use Google Analytics and Google Ads conversion tracking to understand how visitors use our site and to measure advertising effectiveness. These services are provided by Google LLC.

Google Analytics collects anonymous usage data such as:

  • Pages visited and time spent on each page
  • Referring website or source
  • Browser type, device, and screen size
  • Approximate geographic location (country/city level)

Cookies

Our site uses cookies set by Google Analytics and Google Ads.

Cookie Purpose Duration
_ga Distinguishes unique visitors 2 years
_ga_* Maintains session state 2 years
_gid Distinguishes users 24 hours
_gcl_aw Tracks Google Ads conversions 90 days

Your choices

You can control cookies through your browser settings or opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data sharing

We do not sell, trade, or share your data with third parties. Analytics data is processed by Google under their own privacy policy.

Data retention

Google Analytics data is retained for 14 months, after which it is automatically deleted.

Your rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access the data collected about you
  • Request deletion of your data
  • Withdraw your cookie consent at any time
  • Lodge a complaint with a supervisory authority

AI Chatbot

Our website includes an AI-powered chatbot to help answer questions about our services. When you use the chatbot:

  • Your messages are sent to Anthropic (Claude) for processing and response generation
  • Conversations are not stored permanently and are discarded when you leave the page
  • No personally identifiable information is collected unless you voluntarily provide it in the chat
  • Messages are processed by Anthropic in accordance with their privacy policy

Contact

For any privacy-related questions, contact us at hello@solace.io.